The groundbreaking integration developed by GoTo allows customers to leverage the powerful Intel EMA features directly within LogMeIn Rescue for “Intel vPro” based devices. This native integration streamlines remote support, management, and reporting for IT teams, eliminating the need to switch between different applications. By consolidating these functions, IT teams can experience enhanced efficiency and save valuable time.
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Streamline IT support and management with LogMeIn Rescue integration
IT teams can now centralize remote support, management, and reporting for “Intel vPro” based devices directly in LogMeIn Rescue, thanks to the integration. This eliminates the need to switch between different applications, enabling fast and efficient responses. By combining these functions, IT teams can have an optimized experience and save valuable time.
Streamline IT support for off-network devices with new integration
The new integration expands the existing support for Rescue with Intel vPro, granting IT teams access to devices that are not running on the company’s operating system. Managing these out-of-band devices typically requires multiple solutions and workflows. With this integration, IT teams can now perform advanced actions directly within the Rescue technician console, such as connecting to the BIOS, troubleshooting operating system and device driver issues, and updating system settings or firmware.
The integration enables IT teams to perform advanced actions directly in the Rescue Technician Console, such as establishing a connection to the BIOS, resolving operating system and device driver errors, and updating system settings or firmware. These actions can even be performed on powered-off devices, further enhancing efficiency and flexibility.
Automated Reporting System Provides IT Teams with Detailed Activity Analysis
The integration of LogMeIn Rescue with the reporting system allows for seamless tracking and analysis of all support actions performed. IT managers can easily access and review a centralized overview of activities and outcomes, enabling them to make data-driven decisions and improve their operational processes.
Intel and GoTo Partner to Deliver Powerful Integration for IT Teams
The collaboration between Intel and GoTo has resulted in the development of a powerful integration that provides IT teams with an optimized experience through a centralized interface. This integration allows Intel vPro-based devices to be seamlessly managed and supported within LogMeIn Rescue, offering industry-leading management technologies to support a growing number of remote employees and devices. With robust out-of-band support capabilities, IT teams can efficiently address issues beyond the firewall, regardless of the physical location of the devices.
The combination of Intel vPro and Rescue’s robust remote support toolset allows for seamless and efficient resolution of any problem through a single solution. With powerful features such as remote control, system diagnosis, and scripting, Rescue has gained the trust of customers worldwide. GoTo is excited to further strengthen its partnership and continue providing exceptional support capabilities.
Wipro praises GoTo and Intel collaboration for enhanced support solutions
Wipro, a leading company in the IT industry, has expressed their enthusiasm for the collaboration between GoTo and Intel. Satish Yadavalli, Vice President & Global Practices Head – FullStride Cloud at Wipro, highlights the added value they have been able to provide to their customers through LogMeIn Rescue. The integration of Intel vPro and Intel EMA has enabled them to successfully handle complex support situations and enhance the customer experience. This native integration has further simplified the work of their IT team, allowing them to solve all support issues within Rescue without the need to switch between different systems or interfaces.
The integration of LogMeIn Rescue with Intel EMA for “Intel vPro” based devices offers IT teams numerous advantages, including centralized management of remote support and reporting, enhanced capabilities for out-of-band devices, and automated reporting functions. This integration represents a significant milestone in the collaboration between GoTo and Intel, and will contribute to further improving the management of remote employees and devices.
