Krone, a leading manufacturer of agricultural machinery and commercial vehicles, is taking a proactive approach towards enhancing its internal IT service quality. By partnering with DCON and leveraging the Servity platform, Krone aims to optimize its enterprise service management. With a strong focus on providing better services for its customers and employees, Krone aims to anticipate and resolve issues before they occur, ensuring a seamless experience for all stakeholders.
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CIO emphasizes importance of service quality for customers
Sascha Gebhardt, CIO of Krone Group, emphasizes the importance of service for people. While developing technologies, standards, and processes, it is crucial to remember that the main goal is to provide better services for individuals. The continuous improvement of internal service quality is driving the joint project with DCON.
Krone takes customer service to the next level with Servity
Krone is renowned for its excellent service, promptly resolving any issues that customers may encounter. However, in collaboration with DCON and Servity, Gebhardt aims to take it a step further by proactively offering solutions before problems arise. The focus is always on the customer, as well as the dedicated employees who strive to provide the best service every day. The Krone Group is now implementing the Servity platform for Enterprise Service Management.
Krone Group emphasizes customer needs and technology partnerships
Gebhardt emphasizes the importance of understanding customer needs and recognizing the real demands, setting high expectations for technology partners. DCON, seen as a technology company, is engaged in discussions about the future of service management. Servity, with its automation capabilities, provides the necessary strength for Krone Group to achieve their goals in process and service quality. Throughout this endeavor, the focus remains on the human element.
Shared Values: Innovation and Artificial Intelligence at Krone
Silke Theison, Managing Director of DCON GmbH, emphasizes that Krone is characterized by shared values. Innovation plays a crucial role in Krone’s business, with Artificial Intelligence already being an established companion for employees. However, it is important to note that AI is intended to support humans. This concept is evident in Servity and the Servity Roadmap.
Improved Internal Service Quality through Collaboration between Krone and DCON
The collaboration between Krone and DCON through Servity brings numerous benefits. By aligning the Enterprise Service Management with service quality, the internal service quality is improved. The platform provides strong automation capabilities, enabling higher process and service quality. It emphasizes the human element, ensuring an outstanding user experience for both customers and employees. With Servity, the Krone Group elevates its automation level while prioritizing community spirit, humanity, and innovation.
